Delivery times depend on your location. Proceed to checkout and continue to the shipping method to see the delivery dates available for your area. Place your order by 9am MDT for same day fulfillment. Keep in mind that Weekends and Holidays are not considered business days by X’s and Oh’s, or our shipping partners. The guaranteed delivery date is based on the promised delivery date you choose at the time of checkout.
We ask for your patience with carriers as they are dealing with a surge of deliveries during this tough time.
Discreet shipping is important to many of us. The shipping label will simply read Customer Service. Some orders may be packaged in bubble mailers. Your credit card account will be charged under the name 2262777 Alberta Ltd. which is our parent company.
We ship via UPS and Canada Post. Once the order is processed an invoice will be sent to you. The tracking link can be found at the bottom of the invoice.
Because of the intimate nature of the items we sell, we are unable to return or exchange purchased toys and products unless defective. This is for the health, safety and peace of mind of our customers.
Any item that is designed to come into contact with any body part or fluid is non-returnable and non-resalable. Once these items leave our storefront, they are considered used, and therefore cannot be returned.
This includes, but is not limited to:
Vibrators And Dildos Anal Toys, Beads And Plugs Cock And Ball Devices, Cock Rings And Cock Sleeves Gags And Ropes
Lubes, Massage Oils, Condoms, and Body Paints, Undergarments are also not returnable.
If an item is found to be defective within 30 days of purchase, we will replace it with the same item. Please click here to contact us to let us know of the issue. We will then issue a Return Merchandise Authorization number (RMA) via email which will provide instructions on getting the product back to us. A RETURN AUTHORIZATION NUMBER MUST ACCOMPANY ANY RETURN IN ORDER FOR IT TO BE PROCESSED. We WILL NOT accept any return without one. When emailing about a defect, please state the following information, your order number, found in the top right hand corner of your invoice OR your web confirmation number along with your name and the nature of the defect. Once the defective item is received back into our storefront (the customer will be responsible for the cost of shipping the item back to us), we will promptly ship a new replacement to you free of charge once the return is received and processed. Any item returned must have ALL original parts and packaging, batteries if applicable, cords, controls, blank warranty cards, instructions etc.
In most instances, your order is processed and shipped the same day so you get it quickly. Therefore, there is no way to cancel an order once it has been submitted.
Once the order is processed and shipped we cannot make any changes to the address. In most cases, if the order cannot be delivered due to an address error, the parcel will be returned to us by the carrier. All returned orders will be refunded and can NOT be shipped back out. UPS will be able to change your address if it was imputed wrong. Contact UPS to change shipping address.
You can reach us by phone or email Mon-Fri 10am - 4:30pm MDT (excluding holidays). Also feel free to contact us through our website, or give us a call at 1-403-995-8809
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